Refund policy

Returns & Damage Claims

Every ceramic cat is 100% handmade and uniquely crafted just for you. Due to the unique nature of handmade ceramics, all sales are final and we cannot accept general returns or exchanges for reasons such as change of mind, color preference, or slight variations in size, shape, or glaze finish (which are inherent to handmade items).

We pack your order with extra care! However, if your package arrives visibly damaged, please refuse it and contact the carrier right away.

Shipping Damage Claims — Unboxing Video Required

For any shipping damage claims, a complete unboxing video is required so we can resolve the issue for you. Returns, exchanges, or refunds are only available for shipping damage verified by a complete unboxing video.

⚠️ Please note: Without a valid unboxing video showing the damage, we unfortunately cannot provide after-sales support.

📷 Your unboxing video must:

  • Clearly show the shipping label

  • Show all sides of the sealed package before opening

  • Show the full unboxing with no cuts, edits, or obstructions

  • Keep the product in frame at all times

  • Clearly show any damage or issue

If the product is not shown damaged in the video, we cannot provide after-sales support.

Claim Window

Claims must be submitted to customer service within 7 days of delivery. Claims after 7 days will not be accepted.

How to Submit a Claim

Please email us at junmoloveu@gmail.com with your order number and the unboxing video. Our team will review your claim and respond within 2–3 business days.

Refund Method

Approved refunds will be issued to the original payment method within 5–10 business days after approval.

Non-Returnable Situations

  • Change of mind or personal preference

  • Minor variations in color, size, glaze texture, or finish that are normal characteristics of handmade ceramics

  • Damage caused by misuse, improper handling, or failure to follow care instructions

  • Items returned without prior authorization