Shipping policy
Order Processing & Production Time
All ceramic cat vases are handmade to order. Because each piece is individually crafted, please allow up to 15 calendar days for production, quality check, and careful packing before your order is dispatched.
This production timeframe begins on the date your order is placed. During busy periods, production may take longer, and we will notify you if there is a significant delay.
You will receive a shipment confirmation email with a tracking number once your order has been dispatched.
Shipping Time & Delivery Estimates
After dispatch, shipping may take up to 30 calendar days, depending on your destination and local carrier conditions.
Estimated delivery times:
- International: up to 30 calendar days after dispatch
In total, please allow approximately up to 45 calendar days from the date your order is placed for production and delivery. Customs clearance, carrier disruptions, weather, holidays, and other factors beyond our control may extend delivery time.
Please note: Delivery times are estimates and are not guaranteed. Dreaming Pet Store is not responsible for delays caused by customs, carriers, or other events beyond our control.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Customs, Duties & Taxes (DDU – Delivered Duty Unpaid)
All international orders are shipped on a DDU (Delivered Duty Unpaid) basis. This means that import duties, taxes, customs clearance fees, brokerage fees, and any other charges imposed by your country’s customs authority are not included in the product price or shipping cost. These charges are determined by your local customs office and are the sole responsibility of the recipient (the buyer).
Dreaming Pet Store has no control over these charges and cannot predict their exact amount. We cannot mark orders as gifts or under-declare the value of your order, as this is against customs regulations.
We recommend contacting your local customs office before placing your order to understand any potential charges. If you refuse to pay the required customs duties or taxes and the package is returned, abandoned, or destroyed, the order may be considered non-refundable to the extent permitted by applicable law. If we choose to issue a refund, original shipping charges, return shipping costs, customs clearance fees, and any other related costs will be deducted.
If the package is held by customs and you do not respond to customs requests within the required timeframe, we are not responsible for any resulting delays, returns, or losses. We are happy to provide reasonable assistance with customs documentation, but we are not responsible for customs decisions, delays, or fees.
For any customs-related questions, please contact us at junmoloveu@gmail.com.
Damaged or Lost Shipments
If your package arrives visibly damaged, please refuse it and contact the carrier immediately. Then contact us at junmoloveu@gmail.com within 7 days of delivery with a complete unboxing video showing the damage, so we can resolve the issue for you. Claims or requests received after 7 days of delivery will not be accepted. Please refer to our Returns & Damage Claims policy for full details.
If your package is lost in transit, please contact us and we will work with the carrier to investigate.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your address after placing an order, please contact us as soon as possible. We will do our best to accommodate, but changes may not be possible once the order has been dispatched.
Returns
All sales are final. We do not accept general returns or exchanges. Returns, exchanges, or refunds are only available for shipping damage verified by a complete unboxing video. Please see our Returns & Damage Claims policy for details.
Contact
For any shipping questions, please contact us at junmoloveu@gmail.com.
Last Updated
September 20, 2026.